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Top Technical Frequently Asked Questions
What is a cookie?
A cookie is a piece of information that web sites ask your browser and computer to store for future use.
Does your site require cookies?
Our web sites offer customized features and advanced account access and online trading systems that require the use of cookies. Find your browser from the list below for instructions on how to accept cookies. For more information on how we use cookies, see our Privacy Policy.
Netscape
- Select Edit from the top toolbar of your browser.
- Choose Preferences from the drop-down list.
- Choose the category labeled Privacy & Security.
- Select the option to enable all cookies.
Internet Explorer 5.x
- Select Tools from the top toolbar of your browser.
- Choose Internet Options from the drop-down list.
- Select Security Tab.
- Select the Web Zone that you would like to modify.
- Select Custom Level.
- Scroll down to Cookies
- Select the Enable option for both "Allow cookies that are stored on your computer" and "Allow per-session cookies (not stored)."
- Select Apply.
- Select OK.
Internet Explorer 6.0
- Select Tools from the top toolbar of your browser.
- Choose Internet Options from the drop-down list.
- Select Privacy Tab.
- Move the slider down to "Accept All Cookies".
- Select OK.
Why does my browser only load part of the screen and then stop loading?
If you are using Internet Explorer 5.0, you may need a patch from Microsoft.
Why do I get an "out of memory" error?
Follow these steps to resolve the problem. Check after each to see if the problem was fixed:
- Close other programs that you may be running at the same time.
- Clear the cache memory within your browser.
- Check your browser memory cache size. If it is set to 0 or a number less than 256, reset it to 1024.
- Reinstall your browser; use Netscape 7.0 or higher or Internet Explorer 5.0, 5.5, or 6.0.
Why do I get "could not perform this operation because default mail client not properly installed" when using the e-mail form?
All Internet Explorer versions allow you to choose your e-mail client. You must link your browser to your e-mail program. To do this:
- Go to Tools in the Internet Explorer menu bar
- Scroll down to Internet Options
- Click on the Programs tab and select your E-mail program.
Need further assistance? Send us an e-mail.
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